Privacy Policy

At Frozen Kashmir Tour & Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and travel preferences
• Booking Information: Travel dates, destination choices, number of travelers, and special requirements
• Communication Data: Messages, inquiries, and feedback you send to us
• Payment Information: Necessary billing details (processed securely through third-party payment processors)

2. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings and reservations
• Communicate with you about your bookings, updates, and travel information
• Respond to your inquiries and provide customer support
• Send you promotional materials and newsletters (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Hotels, transport providers, and activity operators necessary to fulfill your bookings
• Payment Processors: Secure third-party payment gateways to process transactions
• Legal Authorities: When required by law or to protect our rights and safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent where processing is based on consent

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

📧 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: